Returns & Exchanges
Returns & Exchanges
It is our goal to offer the finest products in the world right here on VanityMirror.co. However we know that for whatever reason, sometimes just don't work out as planned. If you aren't satisfied with your purchase, let us know within 48 hours of receiving your item and we'll make every effort to make things right. All claims filed after 48 hours will not approved.
If for any reason you need to return an item with free shipping, the refund you receive will be for the item price minus the standard shipping cost. Standard shipping costs are based on the weight of the items. Items are subject to a 25% restocking fee. If you opt to exchange your free shipping purchase for another item that also had free shipping, a standard shipping charge will be added to cover our costs. The only exception to this policy is if an item received is defective, in which case it will be replaced with no additional shipping fees. If exchanging a free shipping item for a standard shipping product, you will be charged our regular shipping cost.
Eligible Items for Return
Items must be returned in their original packaging in unused condition. Soiled/used items will be refused and returned to you at your expense. Returns on eligible rugs, and mirrors that are not defective will incur a 25% restocking fee. Refunds are issued in the original payment form and price, less shipping and handling, re-stocking fees, gift-wrap and return shipping charges. Standard shipping charges will apply for all "free shipped" non-defective items.
Non-eligible Items for Return
Fabric, wallpaper, light fixtures, custom, "Made To Order" or personalized items, final sale items.
Orders may be cancelled up to 24 hours after purchase. After this period, orders are subject to to the 25% restocking fee.
We make every effort to provide the perfect service but sometimes things happen that are outside of our control. Unfortunately, damage can occur during shipping. We will replace items that arrived to you damaged; damage claims must be received within 48 hours of item arriving. Please let us know immediately by phone or email and share with us the following information:
1. Digital snapshots of the damaged product and and also the packaging/ boxes so that we can understand how the damage happened and prevent future items from incurring similar damages. All images are mandatory for processing a damage claim. Damage claims without documented images unfortunately will not be reviewed.
2. Share with us the reason for return as it relates to shipping damages or manufacturing defect. Any additional details that may help us understand the problem are also helpful and welcomed.
Upon delivery, please take time to inspect all freight shipped furniture items, light fixtures and mirrors carefully for any damage that may have occurred in transit and contact us immediately. Claims against damaged items must be made within 48 Hours. Claims made after 48 Hours cannot be accepted. Furniture items must be carefully inspected BEFORE you sign for the delivery.
When Damages Occur During Freight Delivery
While we do our utmost to ensure your items arrive in a timely manner and in perfect condition, there are some things that are beyond our control.
We would love to be able to say that damage never occurs during transit, but unfortunately that is not always the case.
Our freight carriers handle your pieces with great care but it is important to understand that from time to time damages do occur. If your piece arrives damaged, the freight company has the right to have the piece repaired and brought back to the manufacturer's standards at their expense. They do this by sending the piece to a furniture medic or back to the manufacturer for repair. If the freight carrier determines the piece can not be repaired, you have the right to be reimbursed for your purchase or have another piece rushed at no additional charge and shipped out to you as soon as possible.
Please be sure to thoroughly inspect your item for damages upon delivery and refuse a damaged product or write damaged on the delivery slip/receipt. This is an important step to quickly resolving such an event. Thank you!