Shipping & Delivery
THE SHORT OF IT
To thank you for shopping with Vanity Mirror Co., we are pleased to offer US shoppers FREE SHIPPING AND STANDARD DELIVERY on all orders placed on VanityMirror.co!
Fabulous furniture items & more will be delivered to you free of charge. This free shipping offer includes many of the unique products imported from around the world.
Most of our items ship within 5-7 business days, many of which leave our warehouses sooner. Unique, Made To Order, international, or unusually larger items may require more time (lead times). If your item is no longer in stock or will take longer than 14 business days to ship, you will be contacted by Customer Service before your order is processed to confirm your acceptance of shipping time. We make every effort to ship your products quickly and safely. In the event something out of our control delays your order, you will be contacted.
Please be advised: Free shipping covers standard delivery only. If your package is larger and you would like it delivered inside of your home, you can upgrade to White Glove delivery for an extra charge.
Items delivered with White Glove delivery includes the item being brought into the threshold of your home up to 2 flights of stairs, placed where you would like, light assembly & set up, and the removal of all packaging materials. Extra flights will incur an extra charge to be covered by the customer. You will be notified if such charges are necessary.
Unusually shaped, extra large items, or special custom orders may incur extra charges and require special instructions. If so, you will be contacted by customer service before your order is completely processed.
INTERNATIONAL SHIPPING & DELIVERY
At this time we do not offer international shipping or shipping to Canada via our website. If you are interested in delivery to Canada, special arrangements can be made for orders over $500. Please contact us for more information as additional shipping charges, taxes and duties would apply. Note that "free shipping" items do not ship for free outside the 48 contiguous states.
For orders within the contiguous 48 US states, Vanity Mirror Co. provides FREE SHIPPING by either common carrier for large freight items, Fedex and UPS depending on the details of the order.
Please note that shipping only provides curbside service unless otherwise noted or additional service is offered via promotion. Service bringing large items into your home is available at an upcharge, but not including the costs of shipping which Vanity Mirror Co. will cover.
Please note all white glove shipments are by appointment only. You will receive a phone call 48 hours prior to delivery to set up a mutually convenient time and date for delivery. Please note that all delivery attempts will be made only once. Additional delivery attempts are subject to a $60 additional delivery surcharge. If delivery cannot be made within 7 business days after a courtesy phone call has been made, an additional $20 per day will be assessed for local storage charges. If you require a specific date and time for delivery, a $125 time stop surcharge will be added to your order.
Shipping to HI, AK and PR will incur an additional $300 additional shipping surcharge. Please note we will have to assess these orders manually for larger freight items as the additional charged may exceed $300.
Our handling times vary by product. Each item is carefully packed and crated. Our handling times vary between 1 to 2 weeks. Items that are not in stock or imported may have a lead time of up to 12-16 weeks or more. This information can be viewed on the product detail page as each item has a different handling time.
The shipping time it takes to arrive to your home after item leaves our warehouse is an additional 2-3 weeks depending on your proximity to our various warehouse locations. A tracking ID will be emailed to you on the day your order leaves our warehouse so that you may track the package yourself.
Expedited shipping is available on select items. Please contact our customer service to inquire about expediting a specific order.
On certain occasions, we can expedite within 2-3 business days for an up-charge on large freighted items. Please call us or email us at cs@VanityMirror.co for more details.
Lead Times and Delivery:
Vanity Mirror Co. does everything possible to assure a smooth and prompt delivery of your order. However, be aware and consider that there are circumstances out of our control that may arise and result in a delay in the production or delivery of your items. We do our best to give accurate lead times for each furniture manufacturer but estimated lead times are not a guarantee of a specific delivery date. We welcome your inquiries as the estimated delivery time approaches and we can follow up to give you a more specific idea of your ship date at that time. Also note that shipping time for freight items (this includes furniture, large light fixtures and some rugs) is approximately 2-3 weeks from the time that the item(s) are scheduled for pickup from our manufacturer. We act as your liaison to best assist you in a prompt delivery but again, there are variables that are out of our control as we are considered a third party.
Most carriers schedule deliveries Monday through Friday between the hours of 9:00 a.m. and 5:00 p.m. Freight companies will contact you at least 48 hours prior to the delivery to schedule a delivery date and time frame (typically 2-4 hour blocks) that works for you. If you need to reschedule the delivery with our carrier, please contact them as soon as possible so as not to incur any charges for missed delivery appointments. If your scheduled appointment is missed, you will be charged a delivery trip fee. Please do not arrange for the item/items to be delivered when no one is home to receive them. If the freight company contacts you to make an appointment for delivery and you are unable to accept the delivery for any period of time, you are subject to storage fees that the freight company will charge for storing your item.
Types of Delivery:
For standard freight delivery, our shippers deliver furniture to your curbside.
Premium in-home delivery (white glove delivery) is available with an upcharge for most items if you would like the item placed inside the threshold of your home or in a particular room up to 2 flights of stairs with all packing materials discarded.
Receiving the Incorrect Item:
If for any reason your custom furniture piece does not arrive with the specifications that you selected when ordering, Vanity Mirror Co. reserves the right to have the item or items replaced and reshipped at no additional charge to you. You should contact us immediately if this occurs so that we can get the replacement in the works as soon as possible.
Please contact us for an immediate response. We strive to return all emails within 1-2 business days.